WTF are companies going to realise that riling their customers up before they get a chance to speak to a person is a stupid thing to do!!!! I am still talking to an effing computer that has no clue what i want. Finally it is putting me thru to a real person. Hopefully NOT in Mumbai!!
I'm not willing to let this go...
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Knitting is still going on, but I've lost of bit of the mojo. It's OK I
always get it back and I highly doubt it won't this time as well. I am
t...
5 months ago
1 comment:
Know your pain. One major Aussie telco has the most nightmarish system trying to use voice recognition menus. One day I got so livid after several attempts to find the department i needed to speak to, I nearly lost it with the first human I finally spoke to. Fortunately he was in a call centre in Sydney, not Mumbai and he said even employees had problems just to ring in sick! He gave me some advice which I have followed ever since. It only works with the voice recognition menus for obvious reasons, but he said just say the word "Consultant" over and over again and as the software was designed to have three goes at guessing what you were trying to say at each level of the menu, after the third time you would be placed in a direct queue to the next available consultant who could then find the right section for you if need be! Wish there was one like it for the push 1, 2, 3 menu ones too.
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